Read this Datasheet to Learn How You Can See Chat Interactions from the Customer's Perspective
Communication preferences have changed, and your customers expect your contact center to keep up by efficiently servicing their needs on every channel they choose to use, including chat.
With Cyara Chat Testing you can:
- Be confident that your chat environment is prepared for large volume spikes
- Be sure your chat system is delivering the customer experience you want it to
- Tune the auto-reply system to speed service to customers
- Easily research issues by viewing screen captures of all chat sessions
Now, there’s a better way.
This datasheet shows how Cyara Chat Testing can test your chat environment and find issues before your customers do, to ensure you are delivering a flawless customer experience.
Fill out the following form to download a copy of this datasheet today and find out why Cyara customers are saying, "The time savings alone are simply incredible."