Cyara Pulse: Monitor your contact center from the customer's perspective
Do you really know what your customers are experiencing when they contact you?
You can know by continuously monitoring the availability and performance of your IVR and your contact center from a customer’s perspective with Cyara Pulse.
You've invested in an IVR and programmed your IVR to deliver positive customer experiences, but what happens when something goes wrong. Without the ability to immediately identify a problem, you can lose money as customers jump to more expensive agent-assisted calls or even to your competition.
Cyara Pulse monitors your IVR with simulated calls from the outside, just like real customer calls, and provides these advantages:
- Early detection of issues that could disrupt service
- Increases customer satisfaction and reduces customer frustration
- Ability to define testing times and test cases to test specific scenarios
- Improves IVR containment rate
Flexibility to Meet Your Needs
Cyra Pulse can be deployed on premises or in a hosted environment, giving you the flexibility to meet your requirements. And, Cyara Pulse is technology agnostic to work with any environment.
Monitoring your IVR performance protects your customer experience and your brand. Fill out the following form to download a copy of the Cyara Pulse datasheet today.