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October-November 2016


Hi  ,

We've been busy recently, releasing a swag of new Case Studies, White Papers, and Datasheets all about how Cyara can help you improve the experience you deliver to your customers. In this issue of Cyara's Customer Innovation Newsletter, find out how you can optimize your Customer Experience Innovation Lifecycle, how Walsh Media used Cyara to improve the quality of their customers' IVRs, and more.

New White Paper

Learn How to Optimize Your Customer Experience Innovation Lifecycle (CXIL) 


A CXIL is the multi-phase process every company follows to innovate and improve their customer experience. This new White Paper looks at how optimizing your CXIL with the Cyara Platform ensures you deliver the experience you want to your customers.


   Download the White Paper



New Case Study

Automated Testing and Agile Lead to Success for a Top Canadian Bank


A leader in contact center persona design and script consulting, Walsh Media wanted a way to objectively measure the probability of a customer understanding a voice prompt. For this project, Walsh Media used Cyara's Voice, Pulse, and Cruncher solutions to help its customers improve the quality of their IVRs.


Download the Case Study


New Datasheet

Cyara and blackchair Shine a Spotlight on the Health of the Customer Experience


Get an unprecedented view into the health of the customer experience you offer with Cyara's integration with blackchair. Bringing Cyara data into blackchair's Spotlight dashboard offers a 'single pane of glass' view so that problems are immediately visible.


Download the Datasheet


The Cyara Blog

What Do Chatbots Mean for the Future of Customer Experience?

Chatbots have been in the news a lot recently, but how are organizations using them to improve their customer experience? In this blog post, you'll learn more about the future of chatbots in the CX space. (Read more here)

How Many Load Tests Do You Need?

When you're upgrading your IVR, you need to be 110% sure that everything is working as expected. Your Customer Experience scores depend on it — but how many load tests should you be doing? (Read more here)

Cyara Partner Update

Introducing the Cyara Referral Program

According to LinkedIn, 84% of B2B decisionmakers start the buying process off with a referral. Let’s help each other out. Please send interested parties our way so that we can assist them in accelerating their journey of delivering flawless customer experience at scale.

Earn a commission payment of up to 10% of the order value (less any taxes, call cost, and implementation expenses) of the Cyara services and solutions sold and consisting of the following:

  • Software License Sales
  • Professional Services
  • Cyara Hosted Service (off and on-premises)
  • Training Revenue
  • 1st Year Annual Maintenance

Upon signature of the contract with the referred customer, commission will be paid:

  • Within 14 days of the receipt of the fees by Cyara for the agreed initial sales order of software, first year software maintenance, and the associated professional services
  • Within 14 days of the receipt of any subsequent fees by Cyara for additional software or services ordered

For more information or to submit a referral, please send a note to


We'll See You Soon at These Events 

Cyara Conversation Clubs (Global)
The Cyara Conversation Club is a quarterly forum where business and technology leaders meet and exchange ideas in a relaxed setting. We suggest a topic of conversation and industry experts are available to answer your questions. In November, Conversation Clubs will be held in Charlotte (US), Glasgow (Scotland), and Wellington and Auckland (New Zealand).

Check back here for more information.

Seminar: Delivering a Flawless Customer Experience Every Time (Wellington, New Zealand), November 23
Research has shown that 96% of customers don't voice complaints, so how do you really know what experience your customers are actually having? Join us for this free educational seminar to find out where you really are on your CX journey, how to progress to the next level, and how to improve your customer experience in half the time and at half the cost with greater quality. Click here for more information.

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