Join us on Wednesday 9 June 2021 at 8:30am AEST
As we transition to an increasingly digital economy amongst unprecedented social challenges, it is essential for organisations to deliver personalised, fast and convenient customer experiences at scale.
Cyara invites you to join Rohan Khanna, CTO of Probe Group, and Mark Kayserman, VP Professional Services at Genesys, as we discuss the future of CX and how to deliver seamless experiences with an innovative, agile and automation-driven approach.
Discussion points will include:
- The contact centre of 2031
- Digital and AI investment trends
- Best practices for executing innovation
- Agile and automation for CX delivery
Agenda:
- 8:30: Introduction – Arun Kumar, Director CX Alliances, Cyara
- 8:35: Customer Insights – Rohan Khanna, Probe Group and Arun Kumar, Cyara
- 9:00: Customer Insights – Mark Kayserman, Genesys and David Inglis, Cyara
- 9:20: Q&A and Event Wrap Up
