Bruce Temkin - 5 Steps for Building a Strong CX Metrics Program

Cyara Webinar: 5 Steps for Building a Strong CX Metrics Program

An effective CX metrics program enables organizations to unify the entire organization — marketing, service, IT and more — around a common goal. Such a program enables organizations to identify overall trends and opportunities for improvement, prioritize improvements, and track progress. Temkin Group has identified five steps an organization must take to create a strong CX metrics program:

Determine a Core CX Metrics
Set Achievable Goals
Identify Key Drivers
Establish Key Driver Metrics
Make the Suite of Metrics Actionable

Join this 45-minute webinar and learn practical advice in adopting these steps from Bruce Temkin, CCXP, a world-renowned analyst and expert on CX. You will also hear from Cyara about the unique approaches their customers are using to identify highly actionable insights for improving their CX — even weeding out bad experiences before they happen. Bruce will take your questions live at the end, so register here. Sign up now!

We look forward to seeing you online! Tuesday, September 18, 2018 at 10:00am PDT