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Meet the Rising Demands of Consumers with Confidence

Customers now have increasingly limited patience for any failure or misconnection that interferes with a seamless experience.

One of the key elements of providing a flawless CX is automating testing and monitoring, so you can discover and fix glitches before they escalate into serious issues, sometimes before customers even discover them. And this is especially true when deploying any changes across your voice and digital channels.

Download Chapter 3 of the eBook: Building a Better Customer Experience: True Stories from the Front Lines of Continuous CX Improvement to learn how CX leaders are deploying new initiatives with confidence and:

  • Rolling out changes and testing down to the feature level in minutes
  • Improving customer satisfaction of IVR and speech recognition experiences
  • Determining root cause of voice quality issues and fixing them quickly

 

“Our confidence level in the results of our testing has skyrocketed.”

— Jose Hernandez, CX Technology Professional, Capital Group