Detect and Fix Issues Faster
With consumer expectations at an all-time high, companies are challenged with ensuring that the customer experience across all channels continuously performs as intended. A single customer journey depends on a complex set of technologies working together which can make it difficult to detect and fix issues quickly.
Download Chapter 4 of the eBook: Building a Better Customer Experience: True Stories from the Front Lines of Continuous CX Improvement to learn how companies are using automated testing and monitoring to:
- Detect issues during off-hours with automated health checks
- Virtually eliminate the reliance on manual testing
- Increase visibility and issue status with executive level dashboards
- Reduce issues that are reported by customers to zero
