ebook_landing-page ch4

Detect and Fix Issues Faster

With consumer expectations at an all-time high, companies are challenged with ensuring that the customer experience across all channels continuously performs as intended. A single customer journey depends on a complex set of technologies working together which can make it difficult to detect and fix issues quickly.

Download Chapter 4 of the eBook: Building a Better Customer Experience: True Stories from the Front Lines of Continuous CX Improvement to learn how companies are using automated testing and monitoring to:

  • Detect issues during off-hours with automated health checks
  • Virtually eliminate the reliance on manual testing
  • Increase visibility and issue status with executive level dashboards
  • Reduce issues that are reported by customers to zero


“No unmonitored outages first thing in the morning.”

—IT Operations Professional, Enterprise Telecom Company