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Ensure the Customer Journey End-to-End

Across industries, the CX status quo has shifted from reactive customer service to implementing proactive customer experience that encompasses the end-to-end customer journey. To be a disruptor amid heightened customer expectations, businesses must focus on delivering experiences that are not only efficient and effective, but pleasurable, meaningful and convenient.

Download Chapter 5 of the eBook: Building a Better Customer Experience: True Stories from the Front Lines of Continuous CX Improvement to learn how companies are assuring the quality of the customer journey by:

  • Running end-to-end, synthetic interactions to ensure all channels work seamlessly
  • Conducting voice quality tests through different detailed customer scenarios
  • Reducing testing time and releasing IVR updates on schedule


"Cyara has significantly improved CX quality. Prior to using Cyara, we had 5% coverage. Since using Cyara, due to full coverage testing, we launch call flows with zero functional defects."

  —Contact Center Technology Professional, Fortune 500 Company