CX Assurance Newsletter
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April 2019

Feature Stories


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Live Webinar: The Changing Role of CX Testing in Digital Transformation
With new competition emerging every day, businesses are transforming themselves, and using software as a means to drive differentiation. Digital transformation has become a key initiative for businesses across the globe, and CX is ground zero. On May 21 at 10:00am (PDT) join this webinar featuring Forrester to learn more.
Register now
 
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Chatbots in the Contact Center: Improving CX & Aligning Solutions to Business Goals
Take a glimpse into the trends and developments in chatbot technology that will positively impact the customer experience from experts including Cyara CEO Alok Kulkarni. And hear their advice on how to ensure that your chatbot solution aligns with your CX and business objectives.
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Something More


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How Agero Helps Drivers in Distress with Visual IVR for Roadside Assistance
When it comes to roadside assistance, Agero has high standards for quality and precision. To support that goal, the company recently implemented an innovative omnichannel capability that spans phone, SMS, and visual IVR. Learn how they assure that this omnichannel service works flawlessly every time.
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Cyara Receives 2019 CUSTOMER Magazine Product of the Year Award
We are honored to have won the TMC 2019 CUSTOMER Product of the Year Award winner for our CX Assurance Platform for the second year in a row.
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Cyara and Circle Consulting & Software Partner to Provide Real-Time Customer Experience Monitoring
Cyara is partnering with Circle, a New Zealand systems integrator that specializes in customer-engagement technologies. Through the partnership, Circle will expand its real-time CX monitoring and reporting solutions with a new offering, Guardian powered by Cyara.
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Online Demo: Learn How the Cyara CX Assurance Platform Works
Join Mark Ryan, Solutions Architect as he gives an overview of the Cyara CX Assurance Platform on April 24 at 10:00am PT/1:00pm ET. You'll see first-hand how Cyara delivers real-time insights into your CX, identifying issues such as poor voice quality, prompt failures, dropped calls or delays.
Register now
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Live Webinar with CustomerThink: CXTech Innovate! Technologies to Win in the Customer Experience Age
According to recent CustomerThink research, only 25% of Customer Experience (CX) initiatives are "winning" — able to show business value or gain a competitive edge. On April 25 at 10:00am PT/1:00pm ET, join Cyara, Calabrio, and Genesys to learn how CXTech innovations can drive Customer Experience success.
Register now

Further Reading


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