Learn about our new webinar with Forrester, about chatbots in the contact center, how Agero assures their omnichannel service, and more.
CX Assurance Newsletter
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April 2019
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Feature Stories
Live Webinar: The Changing Role of CX Testing in Digital Transformation With new competition emerging every day, businesses are transforming themselves, and using software as a means to drive differentiation. Digital transformation has become a key initiative for businesses across the globe, and CX is ground zero. On May 21 at 10:00am (PDT) join this webinar featuring Forrester to learn more. Register now
Chatbots in the Contact Center: Improving CX & Aligning Solutions to Business Goals Take a glimpse into the trends and developments in chatbot technology that will positively impact the customer experience from experts including Cyara CEO Alok Kulkarni. And hear their advice on how to ensure that your chatbot solution aligns with your CX and business objectives. Read more
Something More
How Agero Helps Drivers in Distress with Visual IVR for Roadside Assistance When it comes to roadside assistance, Agero has high standards for quality and precision. To support that goal, the company recently implemented an innovative omnichannel capability that spans phone, SMS, and visual IVR. Learn how they assure that this omnichannel service works flawlessly every time. Read more
Online Demo: Learn How the Cyara CX Assurance Platform Works Join Mark Ryan, Solutions Architect as he gives an overview of the Cyara CX Assurance Platform on April 24 at 10:00am PT/1:00pm ET. You'll see first-hand how Cyara delivers real-time insights into your CX, identifying issues such as poor voice quality, prompt failures, dropped calls or delays. Register now
