CX Assurance Newsletter
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August 2018

Feature Stories

The Path to DevOps: Reducing the Cost of Failure
An important step on the path to DevOps is to find ways to reduce the cost of failure, through proactive monitoring, automation, and a continuous review process.
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Show Me the Money — Delivering Results in IVR Testing
Automating your IVR testing is critical to getting the results you intend for testing — finding issues and defects. With manual testing, the mundane tasks of writing test scripts and manually dialing the IVR consume the testers' focus, meaning they aren't focused on delivering results.
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Something More

August Articles Academy
On-Demand Courses New to Cyara Academy
You can now get trained and certified on Cyara in your own time, at your own pace, with a selection of free and paid courses available online. Plus, a new Cyara Academy site!
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August Articles Bruce Temkin
Webinar: 5 Steps for Building a Strong CX Metrics Program
Join Bruce Temkin to learn how an effective CX metrics program enables organizations to unify the entire organization around a common goal.
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August Articles Plutora
Guest Blog: The Mismanagement of DevOps
In this guest post by Plutora, learn about the challenges with DevOps and how release management tools can help overcome them.
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August Articles CX New Battleground
Podcast: CX is Today's Brand Battleground — Arm Yourself!
Listen to CX Futurist Blake Morgan and Cyara CEO Alok Kulkarni discuss how to deliver a personalized, convenient, and relevant customer experience each and every time.
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August Articles Frost
August Articles Roadshow
Global Cyara Xchange Roadshows: Save the Date
Join us as we take Cyara Xchange on the road — learn how to assure your CX in six locations around the world: Atlanta, Charlotte, Hartford, Dallas, Manchester, and Melbourne!
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Further Reading

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