CX Assurance Newsletter
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August 2019

Feature Stories

Announcing Charlene Li as Cyara Xchange 2019 Headline Keynote Speaker
We're thrilled to welcome author Charlene Li as our Cyara Xchange 2019 headline keynote guest speaker. For the past two decades, she has been helping people see the future. She has authored six books, including the New York Times bestseller Open Leadership and is co-author of the critically acclaimed book, Groundswell. She will be signing her upcoming book, The Disruption Mindset, at Cyara Xchange 2019.
Register now
Overcoming the Speed-Quality Tradeoff in Your Migration to Amazon Connect
Learn about test automation and how it helps companies moving their contact centers to the cloud achieve their vision of agility, while assuring quality.
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Something More

Cyara Closes 2019 Fiscal Year with 60% SaaS Bookings Growth
Cyara is pleased to have closed the 2019 fiscal year with 60 percent year-over-year SaaS bookings growth, an 84 percent increase in year-over-year renewal bookings, and 95 percent customer retention. CEO Alok Kulkarni attributes the growth to increasing demand from brands around the world to exceed their customers’ expectations and deliver stellar CX.
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Three New Integrations to Streamline Your DevOps Practice
We're excited to announce new Cyara Platform integrations to three popular solutions: Jira (for monitoring), Splunk (defect tracking), and ServiceNow (ticketing and support). These integrations will help streamline your software development and operations in support of delivering better customer experience.
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How Are You Measuring Voice Quality in your Cloud Contact Center?
Many companies have not measured their voice quality before migrating their contact center to the cloud, so they don't have a clear baseline. Nor do they have clarity on what constitutes an acceptable Mean Opinion Score (MOS). So, what is a realistic expectation, and what steps can you take to assure voice quality once you’re in the cloud? 
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Early Bird Discount Ends August 30th for Cyara Xchange 2019
Cyara Xchange 2019 is heading back to the Grand Hyatt in San Francisco and taking place October 21-23, 2019. Submit your presentation – using the link above – and join colleagues from around the globe as you gain insights and inspiration from our keynote visionaries and industry experts. At Xchange 2019, you’ll expand your knowledge, learn new skills, and see things from a new perspective, all while networking with your peers.
Register now – conference tickets are $399
Video [01:18]: The Benefits of Automated CX Testing to Agero
Hear Agero's Robert Sullivan talk about why it's important to automate your customer experience testing.
Watch now
TMC Names Cyara a 2019 Communications Solutions Products of the Year Award Winner
We're honored to have received a coveted Communications Solutions Products of the Year Award from TMC.
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Further Reading

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