CX Assurance Newsletter
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December 2018

Feature Stories

12 Days of CX
12 Days of CX
To kick off the holiday season, Cyara is spreading some CX cheer, along with warm season’s greetings. And in the spirit of sharing, we’ve rounded up insights and perspectives from both brands and CX experts. As we pulled together this roundup, we realized that, while the holidays come but once a year, delivering great CX is a year-round endeavor!
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DevOps for CX: Delivering Quality with Speed — Live Webinar
CX is today’s battleground, and delivering great experiences relies on constantly improving the technology used to engage your customers through good DevOps practices. On January 31 at 10am (PST), join DORA's Dr. Nicole Forsgren to learn how DevOps can help you improve CX.
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Something More

Video: Transforming your Development Organization to Support an Agile World
Transitioning to Agile and DevOps helps businesses respond to the ever-changing demands and requirements put upon them on a continual basis. Learn how to get to market faster with high quality from this lively panel at Xchange 2018 Roadshow.
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Xchange Roadshow Video: Accelerating Development with Cyara Velocity
In this video, hear from Forty 7 Ronin's Mark Stallings about how the company helps organizations build and improve their contact center implementations, and uses Cyara to accelerate the development lifecycle.
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Cyara Brings DevOps to Customer Experience Solution
Read about how Cyara is strengthening our link with the DevOps toolchain to increase automation and facilitate an Agile approach to CX design and management in this article at SD Times.
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2 Billion+

The number of synthetic interactions placed by Cyara
Thought Leaders Weigh in on Artificial Intelligence in the CX Space
AI is being used more and more for customer service and sales, but what is its role in customer experience? We asked CX thought leaders from around world for their views on how AI would impact the customer experience.
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How I See Cyara's Value in a CX World of Constant Iteration
CX thought leader Martin Hill-Wilson talks about the changes in the contact center space, and looks at how five generations of customer expectation have introduced new modalities and delivery options into everyone’s contact mix.
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Further Reading

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