CX Assurance Newsletter
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February 2019

Feature Stories

New White Paper: The Definitive Guide to DevOps and CX
To innovate quickly and assure quality, many enterprises have turned to DevOps. “DevOps for CX” takes the DevOps software methodology and focuses on the unique aspects of CX software, enabling speed and quality. And DevOps for CX allows the delivery of software on a number of fronts.
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The Key to Making Your End-to-End CX Development More Efficient
Any efficiency gains you can bring to the design process in your development cycle have a major impact every single time you create a new, or update an existing, experience. So it pays to 'shift left' and focus on design.
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Something More

Video [1:19]: What are the Benefits of 'Shifting Left' in the Development Cycle?
Jim Chickadel, SVP – Quality Assurance Lead at DecisivEdge, gives his insights on the importance of 'shifting left', which refers to the fact that the earlier you find a defect in the product’s lifecycle, the cheaper it is to fix.
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Cyara Closes Largest Bookings Quarter in the Company’s History
Cyara is pleased to have closed the first half of our 2019 fiscal year (July 1-Dec 31) with 30 percent growth in SaaS bookings, 95 percent customer retention, and a second quarter representing the largest bookings quarter in the company’s history.
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Live Webinar — DevOps: The Transformation Continues
Organizations around the world are continuing on their DevOps/Agile transformation journeys as they work to improve their processes and customer experience, and they face different challenges along this path. On February 18 at 3:00pm PST, join this webinar and gain insights from Mirco Hering of Accenture as he provides guidance on DevOps transformations.
Register now

Live Webinar: Chatbots and AI are on a Collision Course Toward Customer Experience Fails
Companies that deploy chatbots with AI and think that the technologies will be "good enough" for customer experience are in for a rude awakening. Join this webinar with Forrester's Daniel Hong as he reveals the foreboding results of chatbot AI deployments, how to prevent your deployment from being another "customer experience fail," and what companies are doing to ensure successful customer experiences with chatbots.
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Further Reading

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