CX Assurance Newsletter
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July 2018

Feature Stories

The Path to DevOps: Accelerating the Delivery of Value
An important step on the path to DevOps is to find ways to accelerate the delivery of value, by examining value-adding and non-value-adding activities.
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Omnichannel Journeys: Their Moment is Finally Here
Learn how you can now test omnichannel journeys, which are those that span and hop between contact channels, to meet the ever-increasing customer expectation of flawless interactions.
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Something More

On-Demand Courses New to Cyara Academy
You can now get trained and certified on Cyara in your own time, at your own pace, with a selection of free and paid courses available online. Plus, the Cyara Academy site has also been refreshed!
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Announcing Cyara Platform Release 7.3
Our latest product release features omnichannel testing and data management, Global In-Country Dialing, and much more.
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Meeting Today's CX Needs in the Insurance Industry
Learn how insurance companies can overcome legacy, on-premises systems and compete with price comparison sites through digital transformation and moving to the cloud.
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The Automation of CX Testing and Monitoring
In this Frost & Sullivan White Paper commissioned by Cyara, you will learn how automated testing and monitoring are critical to Agile/DevOps transformations.
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New Resources Article: What is an IVR?
In this definitional article, learn more about IVRs, what they are, and how organizations around the world use them on the customer service frontline.
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Further Reading

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