CX Assurance Newsletter
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June 2018

Feature Stories


Can Software Defects Start in the Requirements Phase?
Can Software Defects Start in the Requirements Phase?
Many people think development is the main source of software defects, but it's worth looking at other phases in the process as well.
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Voice Quality: A Critical Factor in a Great Customer Experience
In this guest post, Beverly McIntosh of McIntosh & Associates talks about how good voice quality is an important factor in delivering a great customer experience — it's expected by your customers and its absence will result in significant dissatisfaction and negatively impact your NPS results.
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Something More


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The Path to DevOps: Building Quality in from the Beginning
In our work with Cyara customers, the Domain Consulting team has identified a path to DevOps, and the first is to build in the guard rails and implement with automated software testing and monitoring in mind.
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Webinar: 5 Best Practices for Migrating Your Contact Center to the Cloud
On-Demand Webinar: 5 Best Practices for Migrating Your Contact Center to the Cloud
In this joint webinar with Forrester, learn how to mitigate the challenges and continue to deliver an outstanding customer experience.
Listen back now
Video: The Data Behind DevOps — Becoming a High Performer
Video: The Data Behind DevOps — Becoming a High Performer
Dr Nicole Forsgren, CEO and Chief Scientist at DORA shares insights into the key leadership, technical, architectural, and product capabilities that drive business outcomes, based on highlights from 23,000+ survey responses.
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Video: Assure Your CX With Speed and Quality – Cyara Velocity
As more CX organizations are adopting Agile/DevOps, see how Cyara Velocity can help you achieve both speed and quality through design-driven assurance. 
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The Importance of Test Automation in DevOps and Agile
The Importance of Test Automation in DevOps and Agile
In this Frost & Sullivan White Paper commissioned by Cyara, you will learn how innovation and Agile/DevOps adoption are the key to meeting customers' high and constantly evolving expectations.
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From Planning Ahead to ‘Smoke Tests’ — Top 5 Tips for CX Regression Testing
Paying careful attention upfront in the design stage can make or break the efficacy of your CX testing, and of course, ultimately the success of your CX. Here, learn some best practices to keep in mind.
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Further Reading


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