CX Assurance Newsletter
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June 2019

Feature Stories

Introducing the Cyara Accelerator for Cloud Migration
Migrating from one contact center platform to another is a big project — one that can be slow and fraught with risks. With the new Cyara Accelerator for Cloud Migration, you can accelerate timelines, mitigate risks, and reap the benefits of having your contact center platform in the cloud faster.
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5 Tips for Successful Contact Center Cloud Migrations
In this new eBook, read about the benefits of moving your contact center to the cloud, the risks associated with migrating, and five tips for overcoming these risks. 
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Something More

Live Webinar: Digital, IT, and CX Collaboration in Delivering a Great Customer Experience
CX leaders are at the forefront of delivering innovative customer experiences, at an increasingly fast pace. Cyara and the CXPA have conducted research to investigate the current state of collaboration between digital, IT and CX teams in delivering a great customer experience. On June 27 at 11:00am (PDT)/2:00pm EDT, join this webinar to hear insights from this research, and best practices and practical tips on how you can more effectively collaborate across your organization.
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Blog Post: How Can You Assure Voice Quality When You Move to the Cloud?
There are many benefits to moving your contact centre to the cloud. But there are also several considerations to address, one of which is that today, most cloud-based contact centres are based on Web Real-Time Communication (WebRTC), which may have an impact on voice quality. In this post, learn how to mitigate that risk.
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Cyara is Genesys AppFoundry App of the Year
Cyara participated in the Partner Demo Battle at Genesys Xperience19 in Denver last week and despite the stiff competition, came away as winners of AppFoundry App of the Year — a result we're very happy with. Thank you to Genesys, our great competition, and everyone who voted for our CX Assurance Platform!
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Call for Speakers: Cyara Xchange 2019, 21-23 October
We're calling for speakers for Cyara Xchange 2019, which will head back to the Grand Hyatt in San Francisco and take place October 21-23, 2019. Join colleagues from around the globe as you gain insights and inspiration from our keynote visionaries and industry experts. At Xchange 2019, you’ll expand your knowledge, learn new skills, and see things from new perspectives, all while networking with your peers.
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Cyara CEO Delivers Powerful Commencement Speech
Late last month, Alok Kulkarni delivered an inspiring and personal speech about starting a new life in Australia and co-founding Cyara, to information technology graduates of Monash University—his alma mater.
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Further Reading

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