CX Assurance Newsletter
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May 2019

Feature Stories

CX Trends To Watch: From AI To Customer Journeys
In his first Forbes Technology Council article, Cyara CEO Alok Kulkarni shares the trends he's seen among CX leaders who develop and deploy technology that delights their customers. These insights will help you contribute to your company’s overall CX vision and success, and ultimately deliver the stellar CX that will set you apart from the competition.
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Live Webinar: The Changing Role of CX Testing in Digital Transformation
With new competition emerging every day, businesses are transforming themselves, and using software as a means to drive differentiation. Digital transformation has become a key initiative for businesses across the globe, and CX is ground zero. On May 21 at 10:00am (PDT) join this webinar featuring Forrester to learn more.
Register now

Something More

How to Successfully Apply DevOps in your CX Development
As enterprises race to transform themselves into digital companies, the need for constant innovation of customer experience (CX) capabilities through software development comes into focus. Rapid innovation is a priority, but quality cannot be compromised. In this article from Cyara's Amy Hudson at SD Times, read how many development teams are turning to DevOps to drive digital transformation, innovate CX rapidly and assure quality.
Read the article
How to Design and Test New Contact Strategies
The world of customer service becomes more complex by the year. There are more channels than ever. Just as we settle into the view that asynchronous text is the way forward, voice makes a comeback in the form of conversational AI. In this new white paper by Martin Hill-Wilson, learn how you can overcome complexity in your testing strategies.
Read the white paper
The 5 Keys to Assuring Your Contact Center Cloud Migration
The benefits and opportunities of migrating your contact center to the cloud are compelling, but there is a lot of complexity and risk involved, which can hold organizations back. In this blog, learn about the important points to consider and how you can overcome the risks.
Read the blog post
Save the Date: Cyara Xchange 2019: 21-23 October, 2019
We are excited to announce that Cyara Xchange 2019 will head back to the Grand Hyatt in San Francisco and take place October 21-23, 2019. Join colleagues from around the globe as you gain insights and inspiration from our keynote visionaries and industry experts. At Xchange 2019, you’ll expand your knowledge, learn new skills, and see things from new perspectives, all while networking with your peers.
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Video [00:57]: How Are You Eliminating Defects in the Design Stage?
[24]'s Meena Vishnampet gives her insights about the value of finding defects earlier in the development cycle.
Watch now
Online Demo: Learn How the Cyara CX Assurance Platform Works
Join Mark Ryan, Solutions Architect as he gives an overview of the Cyara CX Assurance Platform on May 16 at 10:00am PT/1:00pm ET. You'll see first-hand how Cyara delivers real-time insights into your CX, identifying issues such as poor voice quality, prompt failures, dropped calls or delays.
Register now

Further Reading

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