CX Assurance Newsletter
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November 2018

Feature Stories


Is Your IVR Dying a Death by a Thousand Papercuts?
Is Your IVR Dying a Death by a Thousand Papercuts?
In the customer experience economy, IVR teams should be treated like strategic partners instead of order takers, and there needs to be a standard measure of quality for IVR experiences.
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How do DevOps Methods Accelerate CX Innovation? Part 2 of Q&A with Dr. Nicole Forsgren
How do DevOps Methods Accelerate CX Innovation? Part 2 of Q&A with Dr. Nicole Forsgren
Read part two of our Q&A with DORA's Chief Scientist Dr. Nicole Forsgren on how the findings from the latest State of DevOps Report can be applied to development projects that focus on customer experience applications.
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Something More


nov-articles-matt-butler
How to Understand and Deliver an Assured Customer Experience
Read the highlights of a presentation about ANZ Bank New Zealand’s approach to understanding and delivering omnichannel customer journeys, given at Cyara Xchange 2018 Roadshow Melbourne last month.
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nov-articles-mirco-hering
Xchange Roadshow Video: DevOps Transformations
DevOps thought leader Mirco Hering talks about how to overcome hurdles to achieve a mature state of DevOps when starting from a legacy enterprise organization, at Xchange 2018 Roadshow Melbourne.
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nov-articles-blackchair
Guest Post by blackchair: How to Mitigate Unplanned Work
Unplanned work is expensive, time-consuming, sends shockwaves across all other projects, and saps your highest skilled resources. In this post, read blackchair's advice on how to mitigate unplanned work.
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july-articles-academyNew Courses Available from the Cyara Academy
You can learn more about or get certified on IVR Performance Testing with two new On Demand courses from the Cyara Academy. Or follow the new learning plan, Certified Cyara Consultant (Performance Testing).
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nov-articles-AWS-network
Cyara Becomes Part of Amazon Web Services Partner Network
Cyara is proud to have joined the Amazon Web Services (AWS) Partner Network (APN) and will now support Amazon Connect, a self-service, cloud-based contact center service from AWS.
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nov-articles-DOES18
DevOps Enterprise Summit (DOES) 2018 Highlights
This year's DOES conference illustrated the importance of overcoming legacy thinking, improving collaboration across an organization, and moving from a project to a product mindset to successful DevOps transformations.
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Further Reading


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