Learn how IVR teams are an asset to CX quality, insights into the State of DevOps Report, Cyara joining the AWS partner network, and more.
CX Assurance Newsletter
November 2018
Feature Stories
Is Your IVR Dying a Death by a Thousand Papercuts? In the customer experience economy, IVR teams should be treated like strategic partners instead of order takers, and there needs to be a standard measure of quality for IVR experiences. Read more
Xchange Roadshow Video: DevOps Transformations DevOps thought leader Mirco Hering talks about how to overcome hurdles to achieve a mature state of DevOps when starting from a legacy enterprise organization, at Xchange 2018 Roadshow Melbourne. Read more
Guest Post by blackchair: How to Mitigate Unplanned Work Unplanned work is expensive, time-consuming, sends shockwaves across all other projects, and saps your highest skilled resources. In this post, read blackchair's advice on how to mitigate unplanned work. Read more
New Courses Available from the Cyara Academy You can learn more about or get certified on IVR Performance Testing with two new On Demand courses from the Cyara Academy. Or follow the new learning plan, Certified Cyara Consultant (Performance Testing). Read more
DevOps Enterprise Summit (DOES) 2018 Highlights This year's DOES conference illustrated the importance of overcoming legacy thinking, improving collaboration across an organization, and moving from a project to a product mindset to successful DevOps transformations. Read more