CX Assurance Newsletter
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November 2019


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Don't Neglect Your Contact Center in the Midst of Digital Transformation
A recent study shows that more than 60% of respondents expect live agent phone calls to either remain the same or increase. To ensure your contact center is in sync with digital channels, there are four key focus areas to consider.  Read more...
Xchange 2019 Highlights
If you didn't have a chance to attend our annual industry conference, visit our highlights page where you can view keynote videos from Forrester, author Charlene Li, and the disruption panel with eBay and Oracle. Plus, vote for next year's location and lock in a 50% discount for Xchange 2020.  Read more...

Something More

White Paper: 5 Tips for Successful Contact Center Cloud Migrations
Download this white paper to learn the main benefits of moving your contact center to the cloud and five tips for mitigating risk and migrating successfully.   Read more...
Case Study: Major Retailer Goes Agile for Black Friday Turnaround
Learn how Cyara helped a large retailer monitor and triage CX issues in real-time during one of the biggest shopping days of the year, as well as reduce test execution time by 97%, and increase testing coverage from 15% to 85%.   Read more...

Further Reading

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