CX Assurance Newsletter
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October 2019

Feature Stories

Forbes Article from Cyara CEO: Congrats On Your Growth - Now Get A Contact Center
Many fast growing companies like Uber and Amazon initially invested only in self-service options for their customers, but quickly realized the importance of the contact center for delivering excellent CX.  Read more...
Xchange 2019 is Next Week, October 21-23
Join us in San Francisco for three days of insights on topics including digital transformation, continuous testing, chatbots and AI, cloud migration, and CX assurance.  We've lined up a stellar agenda with presentations from Forrester, author Charlene Li, Cyara experts and customers.  Register now...


Something More

Genesys Blog: Accelerate Your Migration to PureCloud
The Cyara Accelerator for Genesys PureCloud makes it easier for enterprise customers to migrate to the cloud in five steps: discover, build, deploy, test and maintain.   Read more...
Elizabeth Magill_Circle
New at No Jitter: How to Plan a Smooth Contact Center Cloud Migration
Once your migration initiative has been approved, you must begin the hard work of planning a smooth transition. To be successful, your plans need to answer three important questions.  Read more...
Cyara Platform Now Integrates with Jira, Splunk and ServiceNow
Customers can now more quickly and conveniently troubleshoot and resolve CX issues such as dropped calls or delays, and better utilize enterprise toolchains that support Agile software development and operations.  Read more...
Webinar Replay: Contact Center Cloud Migration...Done Right, featuring Sheila McGee-Smith
If you didn't have a chance to attend this webinar, you can now watch the replay. Topics include tried and true migration best practices, how to avoid potential pitfalls, and how AI plays a role. Watch now...


Amazon Connect Bootcamp: San Francisco and New York City
Attend this deep-dive session in San Francisco on October 23 or in New York City on October 29 to learn the benefits of deploying the Amazon Connect cloud-based contact center solution.  Reserve your spot...

Further Reading

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