CX Assurance Newsletter
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September 2018

Feature Stories

Barriers to Innovation in DevOps, Part 1: Funding Models
Many organizations are finding it difficult to keep up with the pace of technological innovation. One major reason is traditional corporate entitlement-based funding models. In this post, learn strategies for overcoming these.
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Webinar: 5 Steps for Building a Strong CX Metrics Program
Join Bruce Temkin on September 18 at 10:00am (PDT) to learn how an effective CX metrics program enables organizations to unify the entire organization around a common goal.
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Something More

September Articles Richie Gass
New Video: The Benefits of Test and Monitoring Automation
Richard Gass from Blue Shield of California shares his insights on the importance of test and monitoring automation to a good customer experience.
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September Articles Smartcust
Article: Beyond Net Promoter Score: Operational CX Metrics
In today's data-driven environment, we're continually striving for actionable insights that enable us to improve our value proposition to our customers. Read CEO Alok Kulkarni talk about the best metrics to use in this article for Smart Customer Service.
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September Articles Dora Report
Get the Accelerate: State of DevOps 2018: Strategies for a New Economy Report
The latest State of DevOps report reveals that elite DevOps performers have more frequent code deployments, faster lead times, lower change failure rates, and far quicker incident recovery times.
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September Articles Frost & Sullivan Full
Rising to the Challenge of Techno-Consumerism Through Agile & DevOps Transformation
In this 4-part Frost & Sullivan White Paper commissioned by Cyara, learn how DevOps is the key to keeping up with the ever increasing pace of technological change.
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Further Reading

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