CX Assurance Newsletter
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September 2019

Feature Stories

Announcing Cyara Accelerator for Genesys PureCloud
We're pleased to announce the new Cyara Accelerator for Genesys PureCloud to automate and simplify the migration of contact centers to Genesys PureCloud. This new offering is a platform-specific version of the Cyara Accelerator for Cloud Migration and is now available on Genesys AppFoundry, a dedicated online marketplace focused on customer experience solutions.
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Innovative Brands To Share Their Stories at Cyara Xchange 2019
At Cyara Xchange 2019, October 21-23 in San Francisco, speakers from elite brands including AT&T, Agero, Capital Group, Freedom Financial Services, and Wellcare will join Forrester and author Charlene Li in sharing their insights on digital transformation, continuous testing, chatbots and AI, cloud migration, and CX assurance.
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Something More

Webinar: Contact Center Cloud Migration...Done Right featuring Sheila McGee-Smith
Like thousand of other companies in the past three years, yours is possibly in the midst of a process to leave premises contact center headaches behind and move to the cloud. Understanding how best to execute the transition of premises to cloud is part of that process.
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New at No Jitter: 5 Steps for A Seamless Contact Center Cloud Migration
When you're moving your contact center to the cloud, ensuring that IT and business teams are on the same page before, during, and after the process is key to a successful migration. Read how in this article at No Jitter.
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Going Agile at Cyara
In an effort to speed up and improve our delivery of new CX Assurance solutions and capabilities to our customers, a team of Cyara staff recently came together to be trained on the Scaled Agile Framework (SAFe).
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Customer Story: ANZ Bank New Zealand Assures CX of Voice Biometrics and Speech Recognition Systems With Cyara
Learn how ANZ New Zealand, New Zealand's largest bank, assured the customer experience of new voice biometrics and speech recognition implementations for the contact center with Cyara.
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eBook: CX and IT Collaboration in Delivering a Great Customer Experience
To successfully deliver a great CX requires that the CX team, which represents the business requirements, and the IT/digital team, which represent the technological possibilities and can execute on those, collaborate effectively.
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Getting Your Customer Experience Right, No Matter the Channel
In an omnichannel world that encompasses voice, email, fax, video, SMS and web application interaction channels, and expects seamless handoff between each, brands need to be ready for their customers’ preferred way of making contact.
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Further Reading

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