More speakers added to the Xchange 2019 lineup, a new Cyara Accelerator for Genesys PureCloud, our IT and CX collaboration eBook, and more.
CX Assurance Newsletter
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September 2019
Feature Stories
Announcing Cyara Accelerator for Genesys PureCloud We're pleased to announce the new Cyara Accelerator for Genesys PureCloud to automate and simplify the migration of contact centers to Genesys PureCloud. This new offering is a platform-specific version of the Cyara Accelerator for Cloud Migration and is now available on Genesys AppFoundry, a dedicated online marketplace focused on customer experience solutions. Read more
Innovative Brands To Share Their Stories at Cyara Xchange 2019 At Cyara Xchange 2019, October 21-23 in San Francisco, speakers from elite brands including AT&T, Agero, Capital Group, Freedom Financial Services, and Wellcare will join Forrester and author Charlene Li in sharing their insights on digital transformation, continuous testing, chatbots and AI, cloud migration, and CX assurance. Register now
Going Agile at Cyara In an effort to speed up and improve our delivery of new CX Assurance solutions and capabilities to our customers, a team of Cyara staff recently came together to be trained on the Scaled Agile Framework (SAFe). Read more
Getting Your Customer Experience Right, No Matter the Channel In an omnichannel world that encompasses voice, email, fax, video, SMS and web application interaction channels, and expects seamless handoff between each, brands need to be ready for their customers’ preferred way of making contact. Read more