Cyara Cruncher
Test Your CX to Ensure Quality Performance at Scale
image-DS_Cruncher_April 2020

 

Your customers expect both perfection and innovation at every touchpoint as they interact with your business, even as you face backend challenges, like peak volumes, new product launches, and power outages.

 

Cruncher automatically tests your CX, ensuring quality performance under pressure, at any scale. With Cruncher, you can load test all your CX channels as frequently as needed, and each test gives you vital information about where actual or potential issues exist. With this data, your teams can proactively resolve issues so your customers don’t have to experience them.

 

Read this data sheet to learn how Cruncher:

  • Ensures your system will scale for normal and unexpectedly high call volumes
  • Automatically generates customer and agent interactions, simulating real-world experiences
  • Delivers voice and digital CX visibility
  • Assures testing quality across your CX

 

Fill out the form to learn how Cruncher can help you increase productivity, reduce cost, and mitigate risk within your contact center, all while delivering customer smiles, at scale.

 

Download now