The Cyara CX Assurance Platform: Customer Smiles. Delivered at Scale.
How do you exceed customer expectations and deliver with quality at scale?
The award-winning Cyara CX Assurance Platform helps companies accelerate CX development, increase quality across all digital and voice channels, and assure customer journeys end-to-end.
Many of the world’s most recognizable brands trust and rely on Cyara to assure their CX, from getting ready to handle a new product launch, to preparing for an unusual onslaught of customer inquiries, to monitoring everyday performance.
Most Comprehensive CX Assurance Platform: Support the broadest CX assurance needs through functional and regression testing to performance testing and production monitoring.
Maximum Automation: Increase CX quality by maximizing automation of testing and monitoring, including automated discovery of your current CX, and automated test script creation and maintenance.
Easy To Use: Intuitive interface makes it easy to build test cases, without specialized coding skills. Common user interface enables users to reuse tests and components across platform functionality, and minimizes rework.
End-To-End Testing and Monitoring: Assure journeys comprehensively from self-service through to agent-assisted service, and even assure the agent desktop experience.
Omnichannel: Test the widest array of voice and digital interaction channels, including IVRs, agent routing, CTI, agent desktop, web, chat, chatbots, SMS, and email.
CX Assurance From The Outside-In: Simulate real-world customer interactions to assure journeys as your customers would experience them.
Fill out the form to download a copy of The Cyara Platform datasheet today.