In live environments, across every communication channel, you need constant visibility of your CX, and real-time notifications on issues automatically delivered to your team, so you can resolve problems before customers have to experience them.

Pulse keeps watch on your CX, automatically monitoring interactions from both the agent and customer perspective, mimicking their behavior, and providing you with real-time visibility of CX performance.

Read this data sheet to learn how Pulse:

• Provides incident management, tracking the most critical aspects of your CX
• Enables quicker time-to-resolution through real-time incident reports
• Comprehensively monitors customer journeys across digital and voice channels
• Broadcasts performance data for intuitive, accurate CX visibility

Fill out the form to learn how Pulse can help you increase productivity, reduce cost, and mitigate risk within your contact center, all while delivering customer smiles, at scale.