Cyara Pulse: Be the First to Know of Any Customer-Facing CX Issues
Do you really know what your customers are experiencing when they contact you?
You can know by continuously monitoring the availability and performance of your CX from a customer’s perspective with Cyara Pulse.
You've invested in an IVR or other CX delivery system and programmed it to deliver positive customer experiences, but what happens when something goes wrong? Without the ability to immediately identify a problem, you can lose money as customers jump to more expensive agent-assisted calls or even to your competition.
Cyara Pulse simulates customer interactions by periodically placing inbound and outbound calls, web interactions, emails, chats, and SMS into your contact center, and provides these advantages:
- Early detection of issues that could disrupt service
- Increases customer satisfaction and reduces customer frustration
- Ability to define testing times and test cases to test specific scenarios
- Improves IVR containment rate
Monitoring your CX performance with Pulse allows you to identify problems before your customes do and assures your brand.
Fill out the form to download a copy of the Cyara Pulse datasheet today.