With the world in a constant state of flux due to the ongoing pandemic, more people are relying on connections that take place through digital channels and contact centres. This switch from in-person to contactless interactions has forced companies to re-evaluate where they are in their digital transformation journeys. 

To maintain a competitive advantage, organisations need to adopt DevOps methodologies in the contact centres and evaluate existing practices to ensure they align with current customer experience trends.  

In this report, IDC analysts explore the importance of DevOps in today’s cloud environment, as well as answers to questions such as:

• How does digital transformation (DX) enable a great customer experience (CX) for contact centres?
• How do organisations get started with adopting DevOps methodologies?
• What value does continuous end-to-end testing provide for contact centres?

 Download your free copy of the IDC Analyst Connection, Maintaining Continuous Innovation in Customer Experience: Contact Centre DevOps.