Discover the ROI of Automating Your Contact Center Testing
Manually testing contact center technologies like IVR, agent routing, email, SMS and chat, can be costly, error prone and time consuming. Cyara's Automated CX Assurance Platform streamlines this process by generating calls and digital interactions to verify that your systems are working as intended at scale.
To examine the ROI of implementing the Cyara Platform, we commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study. After interviewing our customers, Forrester’s in-depth study found that Cyara benefits include:
- Reduced time spent dealing with SEV1 errors by 90%
- Recaptured value of 80% of abandoned callers
- Reallocated two-thirds of IVR testers to other tasks
- Accelerated time-to-market for new features and updates to contact center systems
Download this study to get a deep-dive ROI analysis of the Cyara Platform, statistics and quotes from real customers, and the methodology for determining the total economic impact of automated testing in your organization’s contact center.
“Cyara can handle more complexity than a manual tester. You can’t give a manual tester much more than simple paths through systems, whereas Cyara tests run automatically and repeat the same steps without fail.”
- VP of Technology, Automotive Company