Deliver High-Quality Customer Care through Open Enrollment and Year-Round

Are You Ready to Take Advantage of Opportunities for Better CX During Open Enrollment?

Healthcare Open Enrollment White Paper-full

According to a recent study, only 6% of Americans reported feeling completely confident in their ability to navigate the healthcare system. In fact, 56% said they felt "completely lost" particularly when it comes to health insurance.*

Open enrollment is a critical time for health insurance providers to increase their membership and reach. However, with that opportunity comes many challenges in terms of meeting higher call demands and delivering flawless customer experiences.

Are your contact centers equipped to handle this increased volume of interactions, while also providing excellent customer care that will lead to greater overall satisfaction with their plan?

Read our white paper to learn what steps you can take now to set your organization up for open enrollment success. You'll also learn how to:

  • Mitigate risks from issues and defects in your customer experience
  • Assure your members and providers can always reach you by monitoring your CX systems
  • Accelerate release of updates and changes to your CX systems with automated testing

Find Out How in this Healthcare White Paper

Brands That Trust Cyara

ROI Benefits Realized by Cyara Customers

40 to 70 per cent Faster to Market


80 per cent Reduction in Testing Time


800 per cent Greater Test Coverage


Forrester TEI of Cyara study: ROI 283%, Payback in less than 3 months

Read the Forrester Total Economic Impact of Cyara In-depth Report

Cyara Works with Any Technology Platform

* Source: More Than Half of Americans Confused by Health Insurance, Including HSAs. Bend News. 2021.