According to a recent study, only 6% of Americans reported feeling completely confident in their ability to navigate the healthcare system. In fact, 56% said they felt "completely lost" particularly when it comes to health insurance.*
Open enrollment is a critical time for health insurance providers to increase their membership and reach. However, with that opportunity comes many challenges in terms of meeting higher call demands and delivering flawless customer experiences.
Are your contact centers equipped to handle this increased volume of interactions, while also providing excellent customer care that will lead to greater overall satisfaction with their plan?
Read our white paper to learn what steps you can take now to set your organization up for open enrollment success. You'll also learn how to:
* Source: More Than Half of Americans Confused by Health Insurance, Including HSAs. Bend News. 2021.