5 Best Practices for Migrating Your Contact Center to the Cloud
Recently moved to the cloud, or considering it? A migration to any new platform is not without its challenges. How can you mitigate those challenges and ensure you continue to deliver an outstanding customer experience? During this webinar you will learn:
- Industry trends for contact center migrations to the cloud
- Expected benefits with moving to the cloud
- Common challenges associated with contact center cloud migrations
- Techniques to discover and document your current IVR as a baseline for moving your IVR to the cloud
- Testing and monitoring strategies that will ensure you deliver a flawless customer experience
Join Art Schoeller of Forrester Research and Elizabeth Magill of Cyara, as they share their unique insights based on working with contact center and CX leaders across the globe.