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August 2017

Infographic: What Are the Obstacles that Affect Operational Customer Experience (OCX)?

OCXFrostInfographicPart2Screenshot.pngWhat are the biggest issues that impact your OCX across digital and voice channels?

In this new infographic, see what contact center professionals from around the world reported to Cyara and market research firm Frost & Sullivan about the OCX-impacting issues they experienced...(read more).

Ensure Your Verint Call Recording Systems Are Working Correctly

Cyara Recording Validation (CRV) now ensures you are the first to know of any issues with your Verint call recording system and can identify recording quality issues before they impact your business. 

CRV extends Cyara’s Pulse monitoring to test your Verint call recording system end-to-end from the outside-in, providing assurance that it records what it is supposed to, and that the recordings are complete, correct, and available when needed. CRV provides brand assurance and confidence that your organization complies with various industry regulations.

The move comes after Cyara announced the launch of CRV with support for NICE systems in June.


[Webinar] CX Assurance at the Speed of Innovation, featuring Forty 7 Ronin

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Elizabeth Magill
Senior Director,
Product Marketing,

Mark Stallings
Managing Partner,
Forty 7 Ronin

Nathan Seely
IVR Consultant/Developer,
Forty 7 Ronin

Forty 7 Ronin and Cyara recently held a joint webinar on how delivering a great customer experience requires innovation, delivered at speed, across all channels, including IVRs, web, chat, and email. To speed your pace of innovation, you need insight into what’s working and what’s not, as you design, develop and deploy innovations to your CX systems.

Listen back to this informative webinar and hear best practices for assuring quality as you develop and update your CX systems, as well as a case study on how Forty 7 Ronin helped a leading lending company rapidly innovate and improve their IVR performance using the Cyara Platform.

Listen On-Demand Now

Read the announcement here.

[Cyara Blog] Operational Customer Experience: Establishing a Baseline

How do your customers get in touch with you? Is it through your contact center, via email, via mobile apps, or through another channel? And which of these channels offer the highest and lowest customer satisfaction?

Joint Frost & Sullivan and Cyara research analyzing Operational Customer Experience (OCX) in contact centers around the world revealed a number of interesting data points about customer experience...(read more here).

Customer Advisory Board Speaker Spotlight: Daryn Mason  

Daryn Mason is a Customer Experience Thought Leader, Speaker & Blogger at Digital Leadership Associates

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Our featured speaker at the Cyara Customer Advisory Board (CAB) in London on October 5 is Daryn Mason, who will present on What's Next for CX? (And How Can You Be Ready?). He will talk about the drivers of change in the CX space, as well as the possible impacts of chatbots, voice assistants, AI, and IoT. Daryn will also talk about some ways in which companies can be ready for these changes.

The Cyara CAB is an intimate, invitation-only meeting intended to foster conversation and learning from fellow CX leaders from a variety of top-tier companies. 

We'll See You Soon at These Events 

Call Centre & Customer Services Summit, Manchester, 18-19 September, 2017
Cyara is a gold sponsor at this two-day event in Manchester. It will be a great networking opportunity — click here for more information. 

Cyara Customer Advisory Board (CAB), London, 5 October, 2017

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