“Without Cyara, all we have is our ears to assess the quality and clarity of the prompt. Cyara gives an objective measure that lets you know immediately the specific prompts that are causing confusion with customers.” - Tim Walsh, President, Walsh Media.
Learn how Walsh Media were able to:
- Benchmark voice quality against competitors
- Ensure scenarios are followed correctly in every instance
- Test different call scenarios, voices, and options for effectiveness
- Identify voice quality in real time as well as in testing environments
- Provide A/B testing of call scenarios, voice prompts, and other options
- Test dynamic IVR systems
Download a copy of the
Walsh Media Case Study today.