Are You Ready to Maximize Your Greatest Opportunity?
Open Enrollment 2017 could be your greatest opportunity this year, but only if your call center is prepared to deliver the kind of CX your customers deserve.
Purchasing healthcare insurance isn't painless — that probably isn't news to you, but do you know how your customers really feel? Here's some facts we uncovered:
- Only 8% of Americans rely on their healthcare insurance provider as a source of health and wellness.
- Only 7% of Americans say they can trust healthcare insurance companies.
- More than one in five Americans — including 28% of Boomers — were dissatisfied with the experience of purchasing their health plan.
- Wait times at some call centers can be up to two hours, and members have no choice but to simply wait on hold for this essential service.
Fill out the form to download the Open Enrollment: Are You Ready to Maximize Your Greatest Opportunity? White Paper today.