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Like thousands of other companies in the past three years, yours is possibly in the midst of a process to leave premises contact centre headaches behind and move to the cloud. Understanding how best to execute the transition from premises to cloud is part of that process. 

Join contact centre industry analyst and No Jitter blogger Sheila McGee-Smith and Elizabeth Magill, Sr. Director Product Marketing at Cyara, as they discuss tried and true best practices for avoiding the potential pitfalls of CX migration. You will learn: 

  • What challenges companies with hundreds or thousands of agents face when migrating that those with under 100 agents do not 
  • The top 5 tips for successful contact centre cloud migrations  
  • What role artificial intelligence can play in ensuring a successful migration 

WEBINAR DETAILS: Tuesday, November 12, 2019 – 10:00AM (AEDT)

About Our Speakers:

  • Sheila McGee-Smith, President and Principal Analyst, McGee-Smith Analytics
  • Elizabeth Magill, Sr. Director, Product Marketing, Cyara

Sheila McGee-Smith, the founder and principal analyst at McGee-Smith Analytics, is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. Her insight helps enterprises and solution providers develop strategies to meet the escalating demands of today’s consumer and business customers.

Sheila has spent over 35 years in the communications industry, since 1990 as a contact centre industry analyst. Earlier in her career, she held sales management, market research and product management positions at AT&T, Timeplex, and Dun & Bradstreet. Sheila holds an undergraduate degree in psychology from Barnard College, Columbia University and an MBA in Marketing and MIS from the Kellogg School of Management at Northwestern University.

Sheila serves as the Contact Center Track Chair for Enterprise Connect and is a frequent contributor on contact center topics to No Jitter. Follow her on twitter @mcgeesmith.

Elizabeth Magill is the Sr. Director of Product Marketing at Cyara, where she leads go-to-market strategy and execution, including positioning and content development, for Cyara's suite of CX Assurance solutions. Prior to Cyara, Elizabeth managed a cross-disciplinary team of marketers focused on IBM's Customer Experience Analytics solutions. Elizabeth brings over 15 years of experience in product marketing for leading software companies in the customer experience space, including DemandTec, Coremetrics, Aspect Software, and eGain. Elizabeth holds a BA from UC Santa Barbara, and an MA from Georgetown University. 

We look forward to seeing you online! All registrants will receive the on-demand recording.