Want to Know What Customers Really Think About Your Chatbot? 

Download the commissioned study on chatbot user sentiment by Forrester Consulting

Forrester Chatbot Study cover

Not Mad, Just Disappointed

We can tell you, customers aren’t mad, they are just disappointed in typical interactions with chatbots. 

Your customers WANT to use your chatbot - it is easy to chat anytime, anywhere on any topic. And sometimes, chatbots get it right. The challenge is that almost 40% of the time, businesses fail to deliver positive chatbot experiences. This leaves customers unsatisfied and sometimes reluctant to try again after a poor experience. 

Negative chatbot experiences are hurting brands’ reputations and bottom lines, but hope is not lost. Positive chatbot experiences count for a lot, too. 

To learn more, download this paper based on a commissioned study conducted by Forrester Consulting on behalf of Cyara.

Forrester report sample

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