Not Mad, Just Disappointed
We can tell you, customers aren’t mad, they are just disappointed in typical interactions with chatbots.
Your customers WANT to use your chatbot - it is easy to chat anytime, anywhere on any topic. And sometimes, chatbots get it right. The challenge is that almost 40% of the time, businesses fail to deliver positive chatbot experiences. This leaves customers unsatisfied and sometimes reluctant to try again after a poor experience.
Negative chatbot experiences are hurting brands’ reputations and bottom lines, but hope is not lost. Positive chatbot experiences count for a lot, too.
To learn more, download this paper based on a commissioned study conducted by Forrester Consulting on behalf of Cyara.
