2023 Total Economic Impact™ of Cyara

In-Depth Commissioned Study Conducted by Forrester Consulting

Upt to 334% ROI - Payback in less than 6 months

How Much Will Automating Your Contact Center Testing and Monitoring Save You?

Cyara resulted in about one million dollars in savings the first year from self-service in the IVR and not going to an agent. We were able to test experiences and found several huge gaps that would probably prompt the IVR to hang up and call back or transfer out to an agent. That was one of our biggest wins for the year.”

— Contact Center Manager, Healthcare

Cyara's Automated CX Assurance Platform is unmatched in its ability to save you effort, cost and risk by leveraging automated testing and monitoring of every CX channel from anywhere in the world–including IVR, chatbot and conversational AI, agent routing, email, SMS, and web chat.

To demonstrate how, we commissioned Forrester Consulting to conduct a study on the Total Economic Impact™ of Cyara. This report reveals how Cyara delivers: 

  • A three-year ROI of 334%
  • Productivity increase of 90% in IVR development and testing
  • Acceleration of chatbot development by 70%
  • Recaptured value from abandoned callers of 90%
  • Increase in speed-to-market of IVR updates of 50%

Plus, access statistics, compare key challenges solved by Cyara, and read real quotes from Cyara customers who have not only transformed their customer experiences through automated testing and monitoring but also realized tangible financial impact to their bottom line. 

Download the commissioned study today.

Read the Commissioned Study