Learn How Walsh Media Engaged Cyara to Improve IVR Quality

A leader in contact center persona design and script consulting, Walsh Media wanted a way to objectively measure the probability of a customer understanding a voice prompt.


  • Provides proof of the value for investing in Walsh Media service
  • Provides customers with confidence in their competitive advantage
  • Allows organizations to immediately empirically assess their IVR effectiveness
  • Provides the ability to compare different customer journeys
  • Improves the offering Walsh Media provides for customers

This case study takes a look at how Walsh Media uses Cyara's Voice, Pulse, and Cruncher solutions to help its customers improve the quality of their IVRs. 

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