Learn How Walsh Media Engaged Cyara to Improve IVR Quality
A leader in contact center persona design and script consulting, Walsh Media wanted a way to objectively measure the probability of a customer understanding a voice prompt.
- Provides proof of the value for investing in Walsh Media service
- Provides customers with confidence in their competitive advantage
- Allows organizations to immediately empirically assess their IVR effectiveness
- Provides the ability to compare different customer journeys
- Improves the offering Walsh Media provides for customers
This case study takes a look at how Walsh Media uses Cyara's Voice, Pulse, and Cruncher solutions to help its customers improve the quality of their IVRs.
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