These are unprecedented times, but we at Cyara are looking forward to working collectively to overcome the challenges that our Customer Experience community is facing together.
Cyara is here to help. Here’s how:
- Cyara will provide you with complimentary automated monitoring of up to five (5) of your most important toll-free numbers to ensure they are live, and that your IVRs are answering when customers call.
- Every 15 minutes, our systems will automatically call yours, simulating a customer call and exercising the first few prompts of your IVR systems to validate ‘welcome’ and main menu messages are live and transferring interactions properly.
- If our monitoring technology discovers any issues, you or the team member(s) of your choice will receive a proactive notification so you can rapidly get your systems back in order.
- To set this up, we’re offering access to Default Executive and Mobile Dashboards and white-glove concierge services. One of our CX experts will help you get set up and running so you can get back to your top priorities.
- This specialized monitoring program will be free of charge for 90 days and will be automatically turned off at that time. This offer expires December 31, 2020
If this is something we can do to alleviate some pressure, please fill out this form. We will be in touch shortly to get you started.
Let Cyara keep watch on your contact center systems, making sure your customers can connect with you through this time of uncertainty.This offer is subject to the following conditions:
- Telecommunication call charges may apply in certain countries or regions.
- Some toll-free numbers in certain countries and locations may be difficult to reach.