Not Mad, Just Disappointed
Soon chatbots will be table stakes for delivering great customer experience. Your chatbot can be an invaluable asset to your business or it can be an achilles heel. So how do you make sure that you get ahead of common chatbot limitations?
Cyara recently commissioned Forrester Consulting to conduct a study exploring what 1554 global consumers think about their recent chatbot interactions. Participants confirmed that they want to use chatbots, but overall, they rated their most recent chatbot experiences an average of 6.4 out of 10 (a D grade).
Join Cyara’s chatbot expert, Kelly Zunker for a 30-minute webinar to go through the survey findings and unpack:
- What customers want from a chatbot
- The limitations of chatbots and what that can mean for your brand, your customer satisfaction and your bottom line.
- Advice and guidance about how to build a better chatbot experience.
Whether you already have a chatbot or if you are just getting ready to launch one, this webinar will give you valuable insight about how to make sure that your chatbot always earns an A+.
