Automation offers many clear advantages that enable businesses to better serve the needs of their customers, from greater efficiency, to higher product quality, to overall gains in customer satisfaction. Time-consuming, manual IVR testing is an ideal candidate for automation that can free up hours of productivity every week. But moving away from a manual testing model requires businesses to lay out a clear path for implementing automation, with an understanding of which teams and processes will be impacted throughout the transition.
Listen to Christi Walters, Manager of Customer Success at Cyara, and Mark Shaw, Applications Manager at Assurant, as they discuss:
Making the Move from Manual to Automated Testing: Q&A with Assurant
15-Minute Video Interview – Watch On-Demand
During this session, Mark shares how Assurant successfully navigated their team’s move from manual to automated testing, including:
In his role at Assurant, Mark manages all IVR and softphone applications for several clients
Global Customer Success Manager
In her role at Cyara, Christi leads a team that supports the success of customers across the globe