Better CX with the Click of a Button
Automation offers many clear advantages that enable businesses to better serve the needs of their customers, from greater efficiency, to higher product quality, to overall gains in customer satisfaction. Time-consuming, manual IVR testing is an ideal candidate for automation that can free up hours of productivity every week. But moving away from a manual testing model requires businesses to lay out a clear path for implementing automation, with an understanding of which teams and processes will be impacted throughout the transition.
Listen to Christi Walters, Manager of Customer Success at Cyara, and Mark Shaw, Applications Manager at Assurant, as they discuss:
Making the Move from Manual to Automated Testing: Q&A with Assurant
15-Minute Video Interview – Watch On-Demand
During this session, Mark shares how Assurant successfully navigated their team’s move from manual to automated testing, including:
- How Assurant approached the initial phase of building IVR and SMS test cases
- Specific outcomes Assurant has achieved, including cutting testing time by 50%
- Recommendations for businesses just getting started with test automation
You'll also get a quick overview of Cyara’s game-changing test case creator, Call Explorer, soon to be released on the Cyara Platform.
Presenters:
