Cyara Webinar: NPS is Dead! Long Live NPS, featuring Docia Myer

Understanding if you are delivering a great CX is key to your success. Most companies measure NPS and/or CSAT, which serves as a scorecard. But they are limited – they tell you about the CX you delivered, after your customers have formed an opinion. Wouldn't it be better to identify factors that lead to a good, or bad, CX and measure (and improve) those before you see a drop in NPS or CSAT?

Join us! This informative 45-minute webinar includes:

• A comprehensive approach to measuring your CX, including forward-looking indicators 
• Factors that lead to a good, or bad, CX
• Key benefits of the Cyara CX Assurance Platform
• Q&A - Docia and Elizabeth will take your questions live!

Sign up now.

We look forward to seeing you online! Thursday, December 14, 2017 at 10:00am PST