Migrating from a legacy or end-of-life telephony system to a modern platform can result in significant improvements in customer experience.

However, it’s also a major project that requires a well-thought-out approach and thorough planning. This white paper will walk you through what to expect throughout the entire migration process and explain how to bake in customer experience assurance at every stage, from baselining your existing system to post-deployment testing and monitoring.

You’ll Learn:

• Key considerations for assuring your telephony platform migration
  
• How to approach assurance at each stage of the transformation process
  
• What outcomes to expect from CX automation at each stage

Plus, see how Cyara can work with your existing capabilities to help shorten your time to deployment, maximize your return on investment, and start delivering improved customer experiences faster.